Refund policy

Last updated: August 24, 2026

At The Quiet Word, we want every gift to arrive beautifully and exactly as expected.

Damaged, Defective or Incorrect Orders

If your item arrives damaged, defective, incorrectly produced, or you receive the wrong item, please contact us within 30 days of delivery at support@thequietword.co.

Please include your order number, a brief description of the issue, and clear photos of the item and packaging where applicable.

Once we have reviewed the issue, we may provide a replacement, remake, refund, or another appropriate solution.

Please do not send the item back. We do not require physical returns for damaged, defective or incorrect products unless we specifically advise you otherwise.