Terms of service
Last updated: August 24, 2026
Welcome to The Quiet Word.
This website, thequietword.co, is operated by The Quiet Word. By visiting our website or purchasing from us, you agree to these Terms of Service.
Online Store
You may use our website and products only for lawful purposes.
You must not attempt to interfere with the security, operation or functionality of our website.
Products
We make every reasonable effort to display our products accurately.
Because screens display colors differently and some product imagery may include digital mockups or lifestyle representations, minor differences in appearance may occur.
Some products are made to order or personalized.
Orders
We reserve the right to refuse or cancel an order where reasonably necessary, including where we suspect fraud, pricing errors, payment issues or misuse of our website.
If we cancel an order after payment has been received, the applicable amount will be refunded.
You are responsible for ensuring that your shipping address, personalization and order information are correct before submitting your order.
Prices
Product prices and promotions may change without notice.
The price displayed at checkout at the time your order is placed will generally apply to that order, subject to correction of obvious errors.
Payments
Payments are processed securely through Shopify and supported third-party payment providers.
Shipping
Shipping times are estimates and may occasionally be affected by circumstances outside our control.
Please review our Shipping Policy for more information.
Refunds and Order Problems
Refunds, replacements, remakes and order issues are handled according to our Return and Refund Policy.
Intellectual Property
Unless otherwise stated, the branding, designs, graphics, written content and other materials appearing on this website belong to The Quiet Word or are used with permission.
You may not reproduce, distribute or commercially use our website content without authorization.
Third-Party Services
Our website may use services provided by third parties, including Shopify, payment providers, fulfillment partners and shipping carriers.
We are not responsible for third-party websites that you choose to visit through external links on our website.
Limitation of Liability
To the maximum extent permitted by applicable law, The Quiet Word will not be liable for indirect or consequential losses arising from use of our website or products.
Nothing in these Terms excludes rights or remedies that cannot legally be excluded.
Privacy
Your use of our website is also subject to our Privacy Policy.
Changes to These Terms
We may update these Terms from time to time. Updated Terms will be published on this website.
Governing Law
These Terms are governed by applicable laws of Australia, without limiting any mandatory consumer rights available to customers in other jurisdictions.
Contact
Questions about these Terms may be sent to:
The Quiet Word
thequietword.co