FAQ
Frequently Asked Questions
How do I place an order?
Simply choose the product you love, select your preferred options, and click Add to Cart. When you’re ready, proceed to checkout and follow the prompts to complete your purchase.
What payment methods do you accept?
We accept major payment methods available through our secure checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, and other supported payment options.
Do you offer free shipping?
Yes. We offer free shipping on all orders.
How long does shipping take?
Most orders are carefully prepared before being shipped. Delivery times vary depending on your location and the product ordered. You’ll receive tracking information once your order has been dispatched.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive an email with tracking details so you can follow your delivery.
Can I change or cancel my order?
Because orders may move into production quickly, please contact us as soon as possible if you need to request a change or cancellation. We’ll do our best to help, but changes cannot always be guaranteed once production has started.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us with your order number and clear photos of the issue. We’ll review it and help arrange an appropriate solution.
Do you accept returns?
Because many of our items are made to order, returns may be limited. Please review our Refund Policy for full details before purchasing.
Are your products ready to gift?
Many of our products are designed with gifting in mind and arrive beautifully presented. Packaging may vary depending on the product and option selected.
Can I send a gift directly to someone else?
Yes. Simply enter the recipient’s delivery address during checkout.
How can I contact you?
You can reach us through our Contact Us page. We’ll get back to you as soon as possible during business hours.
Where are you based?
The Quiet Word is an online store serving customers through our website. Orders may be fulfilled by our trusted production partners depending on the product.